Overview
Intento is a sophisticated AI integration platform and middleware layer that acts as a single gateway for over 50 Machine Translation (MT) engines and Large Language Models (LLMs). Positioned as a mission-critical infrastructure for global enterprises, Intento optimizes multilingual workflows by dynamically routing content to the best-performing AI model for specific language pairs, domains, and content types. Its 2026 market position is defined by its 'Smart Routing' and 'LLM Evaluation' (LME) capabilities, which allow companies to avoid vendor lock-in with providers like Google, DeepL, or OpenAI. The platform's technical architecture focuses on data privacy, ensuring PII is masked before reaching external AI engines, and advanced 'Glossary Enforcement' which maintains brand voice consistency. By providing a unified API and a suite of connectors for tools like Zendesk, Salesforce, and ServiceNow, Intento reduces the operational complexity of scaling global communications while significantly lowering translation costs through Automated Post-Editing (APE) and high-fidelity machine translation output.