HaloITSM

System detects 10+ incidents on the same asset via HaloAI clustering.

Automatic promotion to Major Incident (MI) based on pre-defined triggers.

System creates a Microsoft Teams 'War Room' and invites relevant on-call engineers.

Stakeholders are automatically notified via SMS/Email with a live status page link.

Post-Incident Report (PIR) is pre-drafted using AI based on incident timeline.

HR updates the HRIS (e.g., Workday), triggering a HaloITSM webhook.

Halo creates a series of tasks: hardware procurement, account creation, and license assignment.

Integration with Entra ID creates the user account and assigns groups.

Hardware is assigned from the CMDB and tracked via serial number.

Onboarding packet is sent to the new hire's personal email automatically.

Halo scans CMDB for laptops nearing warranty expiration or end-of-life (EOL).

Automated request is sent to the user to confirm their shipping address for a replacement.

A purchase order is generated within Halo and sent to the vendor.

Once received, the old asset is marked 'Pending Disposal' in the CMDB.

System verifies the old device is wiped and updates the asset record.

Incoming email is analyzed by HaloAI for sentiment score.

If 'Negative' sentiment is detected, the ticket priority is escalated to 'High'.

A notification is sent to the Service Desk Manager for immediate intervention.

AI suggests a 'de-escalation' response based on past successful interactions.

Ticket is routed to a 'Senior' technician queue.

Halo Asset Discovery scans the network for unauthorized software installs.

System compares installed instances against purchased licenses in the repository.

Automated alert is sent to IT if a 'Non-Compliant' status is detected.

Halo triggers an uninstallation script via Intune for unauthorized apps.

Audit report is generated showing 100% compliance status.