Can I use my own LLM with Coveo?

Coveo provides a managed generative answering experience but also allows for flexibility in LLM selection and configuration within their RGA framework.

Coveo

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Overview

Coveo is a high-performance, cloud-native AI platform designed to orchestrate relevance across complex enterprise ecosystems. In 2026, it maintains its position as the market leader in Relevance Generative Answering (RGA), a proprietary implementation of Retrieval-Augmented Generation (RAG) that strictly anchors Large Language Model outputs to an organization's unified index. The technical architecture relies on a multi-tenant SaaS model featuring a 'Unified Index' that ingests data from 50+ enterprise sources like Salesforce, ServiceNow, and SAP via pre-built connectors. Its AI core combines three distinct layers: Semantic Search (vector-based understanding), Machine Learning (Automatic Relevance Tuning and Dynamic Navigation), and LLM-driven generative experiences. This tri-layer approach ensures that users receive answers that are not only contextually accurate but also permission-aware, respecting complex enterprise security protocols at the query level. Coveo is primarily utilized by Fortune 1000 companies to reduce support ticket volume, increase e-commerce conversion rates through hyper-personalization, and enhance employee productivity by eliminating information silos within the digital workplace.

Common tasks

Semantic Search Generative Answering (RAG)Product Recommendations Intent Prediction Auto-categorization Personalized Search Results Knowledge Base Optimization Customer Journey Analysis

FAQ

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How does Coveo handle data security?

Coveo indexes data along with its original security providers (ACLs). This ensures that search results only display content that the specific user has permission to see in the source system.

Does Coveo support multi-language search?

Yes, Coveo supports over 30 languages with features like stemming, lemmatization, and language-specific ML models.

Is Coveo a headless platform?

Yes, Coveo is API-first and provides headless libraries (Coveo Headless) alongside UI components for modern web frameworks.

How is Coveo different from Algolia?

While Algolia focuses on developer-centric speed and simplicity, Coveo focuses on enterprise-wide ML-driven relevance, complex security, and deep integration into business platforms like Salesforce.

FAQ+

How does Coveo handle data security?

Coveo indexes data along with its original security providers (ACLs). This ensures that search results only display content that the specific user has permission to see in the source system.