Overview
ConnectWise is a comprehensive platform designed for Managed Service Providers (MSPs) and IT departments, offering a suite of tools for IT service and endpoint management, cybersecurity, and business operations. The platform integrates PSA (Professional Services Automation), RMM (Remote Monitoring and Management), and cybersecurity solutions, including SIEM, managed EDR, and data protection. ConnectWise leverages agentic AI to connect data, context, and automation across solutions, enabling intelligent agents to act independently and securely. It also features a common UI to unify modules, reducing training time and boosting productivity. Shared services centralize information flow between applications through open APIs, facilitating integrations. The goal is to streamline IT operations, enhance cybersecurity posture, and improve profitability for MSPs.