Affiniv

Overview

Affiniv is an AI-powered customer feedback platform designed to help businesses gather actionable customer insights, increase customer retention, and grow revenue. It allows users to create and distribute multi-channel surveys (Email, WhatsApp, SMS, Web Embeds) in minutes without coding. The platform offers AI-powered insights, automations, and follow-ups, making it easy to collect, analyze, and act on customer feedback. Key features include customizable surveys, multi-channel distribution, AI-driven sentiment analysis, and closed-loop feedback mechanisms with integrations to popular tools. Affiniv helps businesses understand their customer experience and convert feedback into retention.

Common tasks

Customer Feedback Collection NPS Surveys CSAT Surveys CES Surveys AI-Powered Sentiment Analysis

FAQ

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What types of surveys can I create with Affiniv?

You can create NPS, CSAT, CES, and custom surveys with various question types, including multiple-choice, rating scales, and open-ended questions.

How does the AI-powered sentiment analysis work?

Affiniv uses NLP models to analyze open-ended survey responses, identifying sentiment (positive, negative, neutral) and extracting key themes and keywords to provide actionable insights.

Which channels can I use to distribute surveys?

Affiniv supports survey distribution via email, SMS, WhatsApp, web embeds, and in-app pop-ups, enabling multi-channel feedback collection.

Does Affiniv integrate with other tools?

Yes, Affiniv offers native integrations with Slack, Zendesk, Salesforce, HubSpot, Google Sheets, and more to automate workflows and sync data.

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